PIXARGUS is monitoring intensively the situation of the COVID-19 spread, continuously analyzing new developments and taking every precaution possible to protect our employees.
We react in a highly flexible, creative and professional way to the restrictions imposed to contain the spread of the virus, making best possible use of all available means. In all the measures we take the health and safety of all our employees and business partners are the priority above all else. You can rely on us being ready to support and assist you at any time as efficiently as in the past, and being reachable in more or less the same way as in normal times.
Just trust in us – your support is guaranteed
Our support team is ready to assist you – as always – with all your questions and enquiries about your PIXARGUS systems. Just contact us via our regular e-mail address: supportpixargusde or our service hotline: +49 2405 / 479 08 22.
You can order spare parts for your PIXARGUS system in the same way as in the past.
In urgent situations, we also render on-site support. Before our visit, we will discuss with you the precautions to be taken to rule out any risk for your and our employees. We are sure that this is also in your interest.
Using the crisis as a chance
We have been observing that the alternative methods that we have been using in the current situation have opened up new ways of cooperating with our customers and performing tasks. For example:
- If it is not possible to provide assistance physically at your site, you may send in your PIXARGUS system for repair, calibration or service.
- You may use the possibility of setting up your PIXARGUS system with online assistance via Skype or TeamViewer or use these communication channels to train your employees in perfecting their skills.
We see that new methods that prove successful now - in this extraordinary situation - have the potential to influence the cooperation with our customers in a positive way in the long term.
Your PIXARGUS team wishes you all the best in these challenging times. Please stay healthy and take care!